The IVR is an automated agent, providing account information and prompting callers for the required payment information. Using our secure Web-based reporting tool, administrators have the ability to access real-time reports to look up transactions by student account, payment, or confirmation number.

Benefits

• Toll-free number: We can set up multiple toll-free numbers per campus.
• Availability: 24 hours a day, 7 days a week.
• Script customization: Sections of our telephone script can be customized for your institution.
• Credit card payments: Your school will be assigned a merchant ID for credit card payments. (Instant verification of the credit card is available every time a student, parent, or alumnus makes a payment.)
• ACH payments: Your institution will be assigned an origination ID for ACH payments.
• Convenience fees: Your institution can charge a convenience fee for each IVR transaction.
• Payment confirmation: Your school can provide Sallie Mae with a student import file for student ID validation and ACH payments (so email confirmations can be sent to students paying by phone).
• Customized reporting: The e-Client Web-based reporting tool is included with the IVR.
• Remittance file: Daily remittance file of all transactions. The file will provide your institution with details on each transaction initiated through the IVR.
• Rapid deployment: Business Office Solutions will implement your system in as little as two weeks after receiving your institution's completed paperwork.